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SBSO HONORS 9️⃣1️⃣1️⃣ DISPATCHERS

In moments of crisis, experience and commitment matter – and our 9-1-1 dispatchers deliver both every day, guiding essential help throughout St. Bernard Parish.

In honor of April 12-18 being National Public Safety Telecommunicators Week, the St. Bernard Sheriff’s Office proudly recognizes our Communications Division dispatchers for their dedication and service to the community, Sheriff James Pohlmann said.

The division is led by Communications Commander Maj. Angela Huff, who marks 30 years of service this July, and Assistant Commander Capt. Lacye Lulei, who will mark 19 years of service in July.

They are supported by Lt. Roxanne Bryant (15 years), Lt. Alisha Casbon (15 years in June), Sgt. Brooke Sevin (15 years in December), and Sgt. Brooke Guillot (5 years), whose combined leadership helps guide a team of 14 dedicated dispatchers: Dep. Angela Skyles (13), Dep. Kristian Pilipovich (11), Dep. Sarah Perkins (11), Dep. Jamie Bartholomae (10), Dep. Tiffany George (9), Dep. Amanda Roh (6), Dep. Leighann Armand (4), Dep. Rodney Burke III (3), Dep. Ariel Espiritu (3), Dep. Trinity Frey (3), Dep. Isabela Costine (2), Dep. Lindsay Nunez (1), Dep. Mycah Jewell (1), and Dep. Chloe Clark (2 months).

The majority of SBSO’s 9-1-1 dispatchers are Peace Officer Standards and Training (POST) certified and are required to complete six months of intensive Radio Room training before ever handling calls on their own. This extensive training prepares them to remain calm under pressure while gathering critical information and sending help quickly when it’s needed most.

On average, these dispatchers handle more than 7,700 calls each month, each one requiring focus and precision, usually during 12 hour shifts.

While asking critical questions, dispatchers are often already deploying deputies, fire and EMS personnel – multitasking in real time and making rapid decisions that can directly impact outcomes.

At the same time, they are tracking units in the field, maintaining constant awareness of deputies’ movements and status, serving as an extra set of eyes and a steady line of support focused on their safety.

Each dispatcher plays a vital role in every response, ensuring that no call goes unanswered, no detail is missed, and no deputy is without support, all while providing a calm, steady voice to both the caller and the deputy.

Sheriff Pohlmann said the work of dispatchers is something he understands firsthand, as that is where he began his career in law enforcement 43 years ago.

“Our dispatchers are the calm in the chaos,” the Sheriff said. “They are the first voice people hear in an emergency, and they are already working behind the scenes to get help moving while gathering the information our deputies need.”

He said his experience in the role gives him a unique appreciation for the work 9-1-1 dispatchers do.

“Having started my career in that seat, I know the level of focus, urgency, and care it takes to do this job, and I have the utmost respect for each of them,” Sheriff Pohlmann said.

Together, our Communications Division 9-1-1 dispatchers represent the strength, experience and commitment in law enforcement – working every day to help Sheriff Pohlmann’s mission of “Keeping St. Bernard Safe.”

Thank you for all you do. You are the true first responders, and we appreciate your service.🫡
#SBSO
#KeepingStBernardSafe
#NationalTelecommunicatorsWeek
#DispatchersWeek2026




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